Privacy Notice

This Privacy Notice explains how Howe Software LLC, a limited liability company organized in the State of Illinois, United States ("Howe Software", "we", "us"), a software company, collects, uses, shares, and protects personal data when you use the Hot Tub / Pool Service Manager service, including its website, web and mobile applications, and support (the "Service").

Howe Software LLC is the data controller for the personal data described in this notice. If you are a customer of one of the service companies that uses our software, that company is responsible for your data as its controller; you should contact them for matters relating to your service appointments, invoices, or messages they send you.

Personal data we collect

Account data

When you sign up, we collect your name, company name, email address, and login credentials. We use this to create and manage your account, authenticate you, and provide the Service. Legal basis: performance of our contract with you.

Business data you enter

To run your service business in the app, you (and your employees) enter data such as customer names, addresses, and contact details, technician assignments and schedules, routes, service records, notes, photos, invoices, payment statuses, and business expenses. We process this data to provide, back up, and support the Service. Legal basis: performance of our contract with you.

Communications

If you contact us for support, we keep your messages and contact details to respond and improve our support. Legal basis: performance of our contract and our legitimate interest in supporting our customers.

Usage and device data

We collect basic usage data (for example, pages used and error reports), your IP address, and device/browser information to keep the Service secure, prevent fraud and abuse, debug problems, and improve the product. Legal basis: our legitimate interests in security and product improvement.

Data sharing

We share personal data only with the following categories of recipients:

• Service providers (subprocessors) that host the application and database, deliver email and text-message content when you send recaps or reminders, and provide error monitoring and analytics — each bound to process data only on our instructions;
• Paddle.com, our reseller and Merchant of Record, which handles checkout, subscription management, payments, tax compliance, and invoicing for our orders;
• Professional advisers (such as lawyers and accountants) when needed;
• Authorities where disclosure is required by law or necessary to protect rights, safety, or security.

We do not sell personal data, and we do not use your business data for third-party advertising.

International data transfers

Howe Software LLC is based in the United States, and the Service is hosted in data centers that may be located in the United States or elsewhere. Where personal data of UK or EEA residents is transferred outside the UK/EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (or the UK equivalent, the International Data Transfer Addendum) and adequacy decisions where applicable.

Data retention

We keep your account and business data for as long as your subscription is active. If you close your account or your subscription ends, we make your data available for export for a reasonable period (at least 30 days) and then delete or anonymize it, unless we must keep it longer for legal, tax, accounting, or security purposes. Support messages are kept as long as needed to resolve your requests.

Your rights

Depending on where you live, you have rights over your personal data, including the right to access, correct, delete, restrict or object to processing, data portability, and the right to withdraw consent where processing is based on consent. UK/EEA residents may also complain to their supervisory authority; US residents may have additional rights under state privacy laws, such as the right to know, delete, or opt out of the sale or sharing of personal data (we do not sell personal data).

To exercise any right, email support@howesoftware.com. We respond to verified requests within one month (or as required by applicable law).

Security

We use appropriate technical and organizational measures to protect personal data, including encryption of data in transit, access controls, and role-based permissions so employees of a company can only see that company's data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

The Service uses only essential cookies and local storage needed to keep you signed in, remember your preferences, and keep the Service secure and working. We do not use third-party advertising or cross-site tracking cookies. You can clear or block these in your browser settings, though signing out or blocking essential storage may limit the Service's functionality.

Changes to this notice

We may update this Privacy Notice from time to time. We will post the updated version on this page and update the date above.

Contact

Howe Software LLC, United States. To reach us about privacy, email support@howesoftware.com, or for payment-related matters, through Paddle at paddle.net.