Refund Policy

We offer a 30-day money-back guarantee on Hot Tub / Pool Service Manager subscriptions. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or email our support team at support@howesoftware.com. Have your order email or receipt handy so Paddle can find your order.

What happens after a refund

When a refund is issued, your subscription ends and future billing stops. Refunds are returned using the original payment method. Depending on your bank, it may take a few business days for the refund to appear on your statement.

Payments on behalf of your customers

If one of your customers pays an invoice or service bill through a payment link created in the Service, that payment and any dispute over it is handled between you and your customer under the terms shown on their checkout page. Questions about those payments should be directed to the payment provider shown on the receipt.

Free trials and demos

The public demonstration areas of the Service are free and contain fictional example data; nothing is charged for using them. Promotional offers such as a free first month apply to the subscription fee only and are subject to the terms stated when the offer is made.

Other questions

Billing, taxes, cancellations, and refunds are also governed by Paddle's Checkout Buyer Terms and Paddle's Refund Policy, since Paddle is the Merchant of Record for our orders.